American Water 125 Years
Our StoryOur PeopleOur TraditionsOur CommitmentCelebrate With Us
  • "Customer service is an American Tradition." - Joel M., Mechanicsburg, PA
  • "Reliability is an American Tradition." - Frank C., Lakewood, NJ
  • "Ingenuity is an American Tradition." - Denise F., Haddonfield, NJ
  • "Commitment is an American Tradition." - Dave F., Marlton, NJ
  • "Innovation is an American Tradition." - Brett H., Philadelphia, PA
  • "Friendliness is an American Tradition." - Cheryl N., Clinton, IA
  • "Excellent service is an American Tradition." - Linda L., Honolulu, HI
  • "Working hard is an American Tradition." - Louie R., Los Angeles, CA
  • "Integrity is an American Tradition." - Ed G., St. Louis, MO
  • "Excellence is an American Tradition." - Debbie M., St. Louis, MO
  • "Perseverance is an American Tradition." - Jeff B., Bel Air, MD
  • "Camaraderie is an American Tradition." - Tracy O., El Campo, TX
  • "Lending a hand is an American Tradition." - Audric M., Dickson City, PA
  • "A "can do" attitude is an American Tradition." - Josh W., Newmarket, NH
  • "Finding solutions is an American Tradition." - Tish C., Plaistow, NH
  • "Getting the job done is an American Tradition." - Amy R., Dover, NH
  • "Creativity is an American Tradition." - Julie S., Hampstead, NH
  • "Helping others is an American Tradition." - Scott B., New York, NY
  • "Being a good neighbor is an American Tradition." - Rick B., New York, NY
  • "Perseverance is an American Tradition." - Kim S., Westmont, NJ
  • "Growth is an American Tradition." - Jessica H., Alton, IL
  • "Teamwork is an American Tradition." - Brent E., Davenport, IA
  • "Leadership is an American Tradition." - Carmen T., Marlton, NJ
  • "Working as a team is an American Tradition." - Marilyn R., Indianapolis, IN
  • "Providing the best quality product our customer can count on is an American tradition." - Jane H., Delran, NJ
  • "Dependability is an American Tradition." - Joi C., Mechanicsburg, PA
  • "Dreaming BIG is an American Tradition." - Lani V., Gilford, NH
  • "Making the time and going the extra step is an American Tradition." - Carolin B., St Charles, MO
  • "Completing the job is an American Tradition." - Mike H., Moorestown, NJ
What's Yours?

Reliability

From coast to coast, we are hard at work to help ensure that our customers receive high-quality water – around the clock, every day of the year, rain or shine. Treating and delivering water requires the expertise of experienced professionals throughout the treatment process – plant operators, managers, maintenance experts, lab technicians, environmental scientists and a great number of other dedicated personnel.

Treating and delivering water is an intricate process that requires many steps – most of which remain invisible to customers. From the moment the water leaves its source, it begins a journey through miles of underground pipes to the treatment plants, through the testing and treatment process, and then back into pipes that deliver the finished water to homes and businesses. This process of providing reliable and consistent water service depends upon skilled water quality professionals, in addition to well-maintained underground pipes, valves, storage tanks and pumping stations.

Providing reliable water and wastewater service is our top priority. In the past several years, and all over the country, we've received more than 150 awards for superior water quality from state regulators, industry organizations, individual communities, and governmental and environmental agencies. Our state-of-the-art, world-renowned Central Laboratory in Belleville, Illinois, and our local utility labs, conduct about one million water quality tests every year.

In addition to the water quality tests that we perform, we are constantly investing in the infrastructure that is needed to deliver the water to our treatment plants and our customers. Many water systems across the U.S. are becoming too old to sustain the need for water that today's population demands. In order to be able to maintain reliable and consistent service, it is crucial to always be working to repair and replace outdated equipment and pipes. Every year we invest millions of dollars in infrastructure in the communities we serve.