From coast to coast, we are hard at work to help ensure that our customers receive high-quality water – around the clock, every day of the year, rain or shine. Treating and delivering water requires the expertise of experienced professionals throughout the treatment process – plant operators, managers, maintenance experts, lab technicians, environmental scientists and a great number of other dedicated personnel.
Treating and delivering water is an intricate process that requires many steps – most of which remain invisible to customers. From the moment the water leaves its source, it begins a journey through miles of underground pipes to the treatment plants, through the testing and treatment process, and then back into pipes that deliver the finished water to homes and businesses. This process of providing reliable and consistent water service depends upon skilled water quality professionals, in addition to well-maintained underground pipes, valves, storage tanks and pumping stations.
Providing reliable water and wastewater service is our top priority. In the past several years, and all over the country, we've received more than 150 awards for superior water quality from state regulators, industry organizations, individual communities, and governmental and environmental agencies. Our state-of-the-art, world-renowned Central Laboratory in Belleville, Illinois, and our local utility labs, conduct about one million water quality tests every year.
In addition to the water quality tests that we perform, we are constantly investing in the infrastructure that is needed to deliver the water to our treatment plants and our customers. Many water systems across the U.S. are becoming too old to sustain the need for water that today's population demands. In order to be able to maintain reliable and consistent service, it is crucial to always be working to repair and replace outdated equipment and pipes. Every year we invest millions of dollars in infrastructure in the communities we serve.