American Water 125 Years
Our StoryOur PeopleOur TraditionsOur CommitmentCelebrate With Us
  • "Customer service is an American Tradition." - Joel M., Mechanicsburg, PA
  • "Reliability is an American Tradition." - Frank C., Lakewood, NJ
  • "Ingenuity is an American Tradition." - Denise F., Haddonfield, NJ
  • "Commitment is an American Tradition." - Dave F., Marlton, NJ
  • "Innovation is an American Tradition." - Brett H., Philadelphia, PA
  • "Friendliness is an American Tradition." - Cheryl N., Clinton, IA
  • "Excellent service is an American Tradition." - Linda L., Honolulu, HI
  • "Working hard is an American Tradition." - Louie R., Los Angeles, CA
  • "Integrity is an American Tradition." - Ed G., St. Louis, MO
  • "Excellence is an American Tradition." - Debbie M., St. Louis, MO
  • "Perseverance is an American Tradition." - Jeff B., Bel Air, MD
  • "Camaraderie is an American Tradition." - Tracy O., El Campo, TX
  • "Lending a hand is an American Tradition." - Audric M., Dickson City, PA
  • "A "can do" attitude is an American Tradition." - Josh W., Newmarket, NH
  • "Finding solutions is an American Tradition." - Tish C., Plaistow, NH
  • "Getting the job done is an American Tradition." - Amy R., Dover, NH
  • "Creativity is an American Tradition." - Julie S., Hampstead, NH
  • "Helping others is an American Tradition." - Scott B., New York, NY
  • "Being a good neighbor is an American Tradition." - Rick B., New York, NY
  • "Perseverance is an American Tradition." - Kim S., Westmont, NJ
  • "Growth is an American Tradition." - Jessica H., Alton, IL
  • "Teamwork is an American Tradition." - Brent E., Davenport, IA
  • "Leadership is an American Tradition." - Carmen T., Marlton, NJ
  • "Working as a team is an American Tradition." - Marilyn R., Indianapolis, IN
  • "Providing the best quality product our customer can count on is an American tradition." - Jane H., Delran, NJ
  • "Dependability is an American Tradition." - Joi C., Mechanicsburg, PA
  • "Dreaming BIG is an American Tradition." - Lani V., Gilford, NH
  • "Making the time and going the extra step is an American Tradition." - Carolin B., St Charles, MO
  • "Completing the job is an American Tradition." - Mike H., Moorestown, NJ
What's Yours?


Responsibility plays a part in everything we do. Whether it's providing high-quality water and wastewater services to our customers, answering a customer concern at our call center, or helping to protect the environment, we are committed to operating our business in a responsible and sustainable manner.

Over the last two years, we have formalized our corporate responsibility approach. We approach this not only as a business responsibility, but also as an opportunity to create a lasting impact. Here are a few of the ways we are working to make a difference:

Environmental Stewardship:
We are committed to being responsible stewards and protectors of the environment. We recognize that our business has an impact on the environment and we strive to minimize that impact. We work very hard to protect and sustain the native environments of the communities in which we operate, and make every effort to make a difference for the better. Our annual environmental grant program is one way we do that. Every year, we offer the opportunity to our service areas to apply for financial support for local environmental initiatives. The program began in 2006, and to date we have supplied almost half of a million dollars in awards to worthy projects.

We also work diligently to restore natural habitats and help protect endangered species in areas across the country. We routinely partner with local and government agencies such as the Audubon Society and the U.S. Fish and Wildlife Service to determine areas where we can make the greatest impact.

Community Involvement:
We have a long history of giving back to the communities in which we operate and we're proud to support the approximately 1,600 communities we serve. We actively support schools and local organizations in ways you'd expect, such as donating our time and providing monetary grants, but we've also contributed older equipment from our nationally-recognized Central Laboratory to local schools, and we've sponsored a team in the American Cancer Society's annual Bike-a-Thon for 21 years.

Industry Involvement:
We provide a great deal of support for the environment at the local level through our state subsidiaries, but we also participate in a number of nationwide programs. As a company, American Water participates in industry-wide events such as World Water Day and Drinking Water Week.

Every year on March 22nd, organizations around the world celebrate World Water Day by addressing problems related to drinking water and raising awareness of the need to develop and preserve global water resources. We use this day every year as the kick-off to a week of events for our annual Water For People Campaign. Across the company, facilities host events and activities to engage employees and help encourage employee giving. Water For People helps people in developing countries improve their quality of live by supporting the development of locally sustainable drinking water resources, sanitation facilities, and hygiene education. To date, American Water employees have donated about one million dollars to Water for People.

Drinking Water Week, an annual event created more than 30 years ago by the American Water Works Association is devoted to raising awareness of the vital role water plays in our daily lives. We participate each year by hosting events and outreach activities that teach wise water use and promote ways to help protect drinking water sources. This year's Drinking Water Week begins on Sunday, May 1st.